Microsoft Office Suite (Word, Excel, PowerPoint, Project, etc.),
RoboHelp, Corbel Draw Suite, Visio, Illustrator, Adobe Acrobat,
FrameMaker, PhotoShop, PaintShopPro, FrontPage, Dreamweaver, and HTML.
Instructional Designer/Trainer, Computer
Develop instructional materials for computer-based instruction (CBI)
and other training courses for Federal Aviation Administration (FAA)
projects such as En Route Information Display System (ERIDS), National
Traffic Management Log (NTML), and Traffic Management Adviser (TMA).
Prepare both narrative content and graphical-action storyboards.
Deliver training courses at FAA sites on ERIDS adaptation, software
administration, and hardware maintenance in Windows and UNIX
environments. Analyze what is required to perform
FAA jobs and create task and skills analysis (TASA)
documentation. Write White Papers, Training Development Plans
(TDPs), and Course Design Guides (CDGs) to define
instructional approaches and training-program structure. Create help
files for computer applications using Macromedia Dreamweaver.
Consulting Assignment, Jul 2004-Sep 2005
Writer/Instructional Designer, Consulting Assignment,
For freelance assignment with Ingersoll-Rand, created manuals for an
industrial fastening controller and the PC software
used to program and monitor controllers. Developed in FrameMaker, the
manuals included descriptions and step-by-step procedures for hardware
and software operations, with screenshots for controls, diagnostics,
and statistics. Used Visio and PhotoShop to create the manuals'
On assignment with D-Scape Interactive, created on-line sales and
product-knowledge training courses for a sporting goods store.
Developed both content and graphical action storyboards.
Consulting Assignment, Apr-Aug 2004
On assignment to the Delaware Department of State, Government
Information Center (GIC), analyzed business requirements and developed
requirements document for a One Stop Business Registration and
Licensing, web application. Application will allow business
complete all necessary information for registration and licensing of a
business in Delaware by answering interview-style questions on a
browser-based application. Project included four different agencies of
Consulting Assignment, Jan-Feb 2004
On assignment from Versalign to the Delaware Department of Technology
(DTI), created a user guide for a customized version of the Peregrine
Change Management module to be used for all change requests affecting
DTI assets. In addition, rewrote, reorganized, and formatted DTI Change
Control Management Policy and Procedures.
Writer/Instructional Designer, Consulting Assignment, Dec
On assignment with The Multitech Group, worked on Transportation
Security Administration (TSA) contracts for clients Boeing and Siemens.
Analyzed OEM source documentation, visited OEM sites, and developed
training courses in for TSA-contracted maintenance personnel, covering
hardware and software for Explosive Detection and X-ray systems.
Designed courses in PowerPoint and MS Word that included instructors'
guides, student handbooks, and examinations. For another client,
Crisplant, developed maintenance manuals and test plans for automatic
materials handling and sorting systems.
Writer/Instructional Designer, Consulting Assignment, Mar-Nov
On assignment with D-Scape Interactive, created on-line training
courses used by an automotive part and service chain, auto companies,
and electronics firms. Developed both content and graphic action
storyboards for multi-module courseware programs. The CBT training
applications were designed to include animated characters and humor to
add visual interest and improve learning. The courses were developed
for the following companies: Mercedes-Benz, Jaguar, Pep Boys, Levolor,
and Siemens. The focus ranged from new customers, to sales personnel,
to service technicians.
Intel Corporation, Oct 1997-Dec 2001
Wrote installation cards and guides,
release notes, API and SDK reference manuals,
configuration guides, and other documents for computer telephony
products. Created on-line help files using RoboHelp. Analyzed product
usability, prepared usability test plans, and conducted tests.
Developed course materials and conducted training. Reviewed and edited
engineering specifications. Edited and published in print and HTML a
newsletter on software quality.
Engineer/Technical Writer, Sandvik Sorting Systems, 1994-1997
Wrote user manuals, maintenance guides, requirements' documentation,
and design specifications for software applications. Analyzed customer
business requirements and designed user interfaces. Prepared test plans
and performed quality assurance tests of computer systems. Edited,
proofread, and revised multi-volume engineering specifications to
ensure clarity, common style, and consistency. Developed instructional
materials and conducted training classes for newly deployed systems.
Provided technical support for system launches at customer locations.
Consulting Assignments, 1991-1994
Desktop publishing, writing, and editing of medical technology and
pharmaceutical documentation, including marketing material and training
manuals. Provided customer service on medical test results.
Raritan Valley Community College, 1993 (two semesters)
Prepared lectures and taught History and Politics to college students.
Program Administrator, Department of State,
Foreign Missions, 1986-1990
Wrote reports on embassy activities and responded to reporting cables
from U.S. embassies abroad. Wrote standard operating procedures for tax
section, covering both substantive diplomatic issues and computer
operations for users. Administered program of diplomatic privileges for
foreign diplomats, dealing directly with foreign embassies and
Operations Specialist, E-Systems, Melpar Division, 1983-1986
Developed and tested intelligence collection and processing systems.
Wrote test plans, operator manuals, and instruction manuals for
computer systems. Prepared lesson plans and conducted computer training
for operators. Supported system launches at customer sites.
Operations Specialist, ManTech International Corporation,
Conducted user tests of computer systems developed for intelligence
collection at military intelligence sites. Researched technical
documentation and wrote test plans and procedures. Evaluated test data
and produced test reports.
Analyst, Russian Language, US Army
and Security Command 1977-1982
| Interrogator, Russian, US Air
Intelligence Service, Reserves 1984-1986
| BA, History, Saint Joseph's University, 1976
|MA, International Relations, University of
| Liberal Studies graduate program courses (nine),
Georgetown University, 1985-1989
|Computer, Business, and Technical Writing
VA Community College, 1983-1984
|Basic and Advanced Russian courses, Defense