COMPUTER SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Project, etc.), RoboHelp, Corbel Draw Suite, Visio, Illustrator, Adobe Acrobat, FrameMaker, PhotoShop, PaintShopPro, FrontPage, Dreamweaver, and HTML.

Technical Writer, Consulting Assignment, Jul 2004-Sep 2005
For freelance assignment with Ingersoll-Rand, created manuals for an industrial fastening controller and the PC software application used to program and monitor controllers. Developed in FrameMaker, the manuals included descriptions and step-by-step procedures for hardware and software operations, with screenshots for controls, diagnostics, and statistics. Used Visio and PhotoShop to create the manuals' graphics.

Business Analyst, Consulting Assignment, Apr-Aug 2004
On assignment to the Delaware Department of State, Government Information Center (GIC), analyzed business requirements and developed a detailed requirements document for a One Stop Business Registration and Licensing, web application. Application will allow business users to complete all necessary information for registration and licensing of a business in Delaware by answering interview-style questions on a browser-based application. Project included four different agencies of the State.

Technical Writer, Consulting Assignment, Jan-Feb 2004
On assignment from Versalign to the Delaware Department of Technology and Information (DTI), created a user guide for a customized version of the Peregrine Change Management module to be used for all change requests affecting DTI assets. In addition, rewrote, reorganized, and formatted DTI Change Control Management Policy and Procedures.

Technical Writer/Instructional Designer, Consulting Assignment, Dec 2002-Nov 2003
On assignment with The Multitech Group, worked on Transportation Security Administration (TSA) contracts for clients Boeing and Siemens. Analyzed OEM source documentation, visited OEM sites, and developed training courses in for TSA-contracted maintenance personnel, covering hardware and software for Explosive Detection and X-ray systems. Designed courses in PowerPoint and MS Word that included instructors' guides, student handbooks, and examinations. For another client, Crisplant, developed maintenance manuals and test plans for automatic materials handling and sorting systems.

Technical Writer/Instructional Designer, Consulting Assignment, Mar-Nov 2002
On assignment with D-Scape Interactive, created on-line training courses used by an automotive part and service chain, auto companies, and electronics firms. Developed both content and graphic action storyboards for multi-module courseware programs. The CBT training applications were designed to include animated characters and humor to add visual interest and improve learning. The courses were developed for the following companies: Mercedes-Benz, Jaguar, Pep Boys, Levolor, and Siemens. The focus ranged from new customers, to sales personnel, to service technicians.

Senior Technical Writer, Intel Corporation, Oct 1997-Dec 2001
Wrote installation cards and guides, release notes, API and SDK reference manuals, installation and configuration guides, and other documents for computer telephony products. Created on-line help files using RoboHelp. Analyzed product usability, prepared usability test plans, and conducted tests. Developed course materials and conducted training. Reviewed and edited engineering specifications. Edited and published in print and HTML a newsletter on software quality.

User Interface Engineer/Technical Writer, Sandvik Sorting Systems, 1994-1997
Wrote user manuals, maintenance guides, requirements' documentation, and design specifications for software applications. Analyzed customer business requirements and designed user interfaces. Prepared test plans and performed quality assurance tests of computer systems. Edited, proofread, and revised multi-volume engineering specifications to ensure clarity, common style, and consistency. Developed instructional materials and conducted training classes for newly deployed systems. Provided technical support for system launches at customer locations.

Editor/Customer Support, Consulting Assignments, 1991-1994
Desktop publishing, writing, and editing of medical technology and pharmaceutical documentation, including marketing material and training manuals. Provided customer service on medical test results.

Adjunct Instructor, Raritan Valley Community College, 1993 (two semesters)
Prepared lectures and taught History and Politics to college students.

Program Administrator, Department of State, Office of Foreign Missions, 1986-1990
Wrote reports on embassy activities and responded to reporting cables from U.S. embassies abroad. Wrote standard operating procedures for tax section, covering both substantive diplomatic issues and computer operations for users. Administered program of diplomatic privileges for foreign diplomats, dealing directly with foreign embassies and consulates.

Intelligence Operations Specialist, E-Systems, Melpar Division, 1983-1986
Developed and tested intelligence collection and processing systems. Wrote test plans, operator manuals, and instruction manuals for computer systems. Prepared lesson plans and conducted computer training for operators. Supported system launches at customer sites.

Intelligence Operations Specialist, ManTech International Corporation, 1982-1983
Conducted user tests of computer systems developed for intelligence collection at military intelligence sites. Researched technical documentation and wrote test plans and procedures. Evaluated test data and produced test reports.

MILITARY SERVICE

Intelligence Analyst, Russian Language, US Army Intelligence and Security Command 1977-1982

Interrogator, Russian, US Air Force Intelligence Service, Reserves 1984-1986

EDUCATION

BA, History, Saint Joseph's University, 1976

MA, International Relations, University of Southern California, 1982

Liberal Studies graduate program courses (nine), Georgetown University, 1985-1989

Computer, Business, and Technical Writing courses, No. VA Community College, 1983-1984

Basic and Advanced Russian courses, Defense Language Institute, 1977-1978